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Refund and Cancellation Policy

Thanks for shopping at Gift-Adda

If you are not entirely satisfied with your purchase, we’re here to help!

Returns

Our return policy is applicable only for breakage or damaged product at the time you received the item, we cannot offer you a refund or exchange, unfortunately.

To be eligible for a return, your item(s) must be unused in the same condition that you received it and be in the original packing.

For Order Return inquiries, please email [email protected]

Order Changes and Cancellation

Once the order is placed and paid, we do not have any change and cancellation provision. For the product to be paid at the time of delivery, cancellation is subject to payment of delivery and handling charges.

Damaged /Missing

Items If for some reason your order arrived damaged, unusable or missing items, we will be happy to provide you with a replacement. Please contact our support team to make the Damaged/Missing Item Claim.

’My tracking information says delivered but didn’t receive it yet.’

If we’ve confirmed with the delivery staff that the item has been delivered with a specific date, time and location. We are not responsible for missing items.

If our delivery staff cannot confirm the item was delivered. You need to contact us and report it, we will make the arrangements to send you another one.

If the package was delivered to the exact same address the buyer filled up and it was wrong, we won’t be able to respond for that. So please double check the delivery address you filled in your shopping cart.

Please contact us for more details so we can find out the best solution for you.

Contact us

If you have any questions on how to return your item to us, contact us at [email protected]